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Privacy Policy

EverFor Rental and Property Management Platform
Effective Date: September 2, 2026 | Last Updated: September 2, 2026

This Privacy Policy explains how personal information is collected, used, disclosed, protected, retained and deleted in connection with the EverFor rental and property-management mobile application, the EverFor website, and any related portal or service that links to this Policy (collectively, the “Platform”). The Platform is intended primarily for residential rental and property-management activities in Edmonton, Alberta, Canada.
 

In this Policy, “personal information” means information about an identifiable individual. References to a feature that “may” collect or use information mean that the practice depends on the feature or service used. A feature described as future or optional is not treated as active until it is actually enabled.

1. Who We Are
EverFor Studio Ltd. (“Studio”) develops, publishes, deploys and technically maintains the Platform. Studio provides the software, hosting and technical infrastructure used to operate the App. Studio does not provide property-management services, make rental decisions, sign rental agreements or collect rent in its own capacity as a software company.


Everfor Property Management Ltd. (“Property Management”) provides the rental and property-management services available through the Platform for properties it manages. Property Management reviews rental applications, conducts or facilitates authorized tenant screening, signs rental agreements, administers tenancies, receives rent and security deposits, and coordinates maintenance, repairs and cleaning.
 

For property-management activities, Property Management determines the business purposes for which applicant, tenant and property information is handled. Studio may process or access that information only as reasonably necessary to host, secure, maintain and support the Platform, to provide authorized technical assistance, or as otherwise permitted by law. Studio does not use rental-application or tenancy information for unrelated purposes.


For general App account administration and technical operation, Studio may handle account and device information necessary to provide the Platform. In this Policy, “EverFor,” “we,” “us” and “our” mean the company responsible for the particular activity described.

2. Who Uses the Platform

Depending on the feature, the Platform may be used by members of the public, prospective tenants, rental applicants, current or former tenants, property owners, Property Management personnel, and authorized maintenance, repair or cleaning providers. Different users see different information according to their role and legitimate business need.

3. Personal Information We Collect

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3.1 Account and Contact Information

  • name, preferred name, email address, telephone number and mailing or residential address;

  • account identifier, password or authentication credential in protected form, login records, account status and user role;

  • date of birth where reasonably necessary for identity, screening, lease or legal purposes;

  • communication preferences and selections made in forms or consent choices, where recorded; and

  • emergency-contact, nearest-relative or other contact information where reasonably relevant to a rental or tenancy purpose.

 

3.2 Property Listings, Inquiries and Public Platform Features
We may collect property-search preferences, saved listings, inquiries and communications about a property. Where a listing-submission feature is enabled, authorized users may provide property addresses, rent, availability, descriptions, amenities, photographs and other listing content. Information selected for publication may be visible to the public. Users must not include identity documents, financial information, access credentials or another person’s personal information in public listing content unless authorized and reasonably necessary.


3.3 Rental Applications and Supporting Information
A rental application may include information reasonably required to assess and administer the application, such as:

  • current and previous addresses, proposed move-in date and intended occupants;

  • employment, employer, position, work contact information, hours of employment and income information;

  • proof of income, pay records, bank statements or other financial information voluntarily provided for the rental purpose;

  • current and previous landlord information, rental history and references;

  • personal references or nearest-relative information;

  • student or educational information where relevant;

  • pet information and other lawful occupancy information;

  • electronic signatures, declarations and related application records; and

  • other information reasonably necessary for a lawful rental decision or to prevent fraud and material misrepresentation.

We do not require a Social Insurance Number merely to create an account or submit a standard rental application. Users should provide only the information requested and should redact unrelated transaction details or account numbers from supporting documents where practical.
 

3.4 Identity Documents and Verification
Where reasonably necessary, the Platform may allow an applicant or tenant to upload an image or copy of a driver’s licence, passport, student identification or other suitable identification. Where feasible, identity will be verified without retaining more information than is required. If an identification document is retained, access, use and retention will be limited to the stated verification, fraud-prevention, rental, tenancy or legal purpose. Users should not upload multiple or unrelated identity documents unless specifically requested.
 

3.5 Credit and Tenant-Screening Information
Where legally permitted and separately authorized, Property Management may obtain or facilitate a credit report, credit score, identity-verification result, employment or income-verification result, rental-history result, reference information, fraud indicator or other tenant-screening information from a third-party credit-reporting or screening provider, which may include TransUnion or another authorized provider.
Agreement to this Privacy Policy is not, by itself, authorization for a credit check. A credit or tenant-screening check that requires express consent will not be initiated until the applicant completes the separate authorization presented in the rental-application process.
 

3.6 Lease, Tenancy and Property-Management Records

  • rental agreements, tenancy dates, occupancy and move-in or move-out records;

  • rent, security-deposit, fee, credit, refund, balance and payment-status records;

  • notices, inspection reports, complaints, disputes and tenancy communications;

  • maintenance, repair, cleaning and service records;

  • property, unit and authorized access information reasonably necessary for property management; and

  • records reasonably required for accounting, tax, audit, insurance, collection, legal or operational purposes.

 

3.7 Maintenance, Repair, Cleaning, Photos and Files

The Platform may receive maintenance or repair descriptions, work orders, inspection information, cleaning requests, service instructions, property-condition photographs or videos, invoices and supporting files. These records may include the requester’s name, telephone number, service address and other information reasonably necessary to complete or document the work. Users should avoid including unrelated personal or sensitive information in these submissions.


3.8 Communications and Technical Information

We may process in-App messages, email, SMS, push-notification records, customer-support communications and other rental, tenancy or service communications. We and our technical providers may also process IP address, device type, operating system, App version, language, session identifiers, login timestamps, push-notification tokens, security events and limited diagnostic or server-log information needed to authenticate users, deliver messages, maintain security, troubleshoot the Platform and prevent misuse.

4. How We Collect Information

We may collect personal information directly from the individual through registration, inquiries, rental applications, uploads, messages, tenancy activities and service requests. We may also collect information from Property Management personnel, property owners, references, employers, former landlords, credit-reporting or screening providers, and authorized maintenance or cleaning providers where the individual has consented or the law otherwise permits the collection. Limited technical information is collected automatically when the Platform is used.
 

A person who provides another individual’s contact information, such as a reference, emergency contact or intended occupant, should ensure that they are authorized to provide that information for the stated purpose.

5. Why We Use Personal Information

We may use personal information to:

  • create, authenticate, administer and secure App accounts;

  • display rental listings, respond to inquiries and provide requested Platform functions;

  • receive, review and administer rental applications;

  • verify identity, employment, income, rental history and references where authorized;

  • obtain or facilitate an authorized credit or tenant-screening report;

  • prepare, sign, administer and enforce rental agreements and tenancy obligations;

  • receive, record and reconcile rent, security deposits, fees and other amounts;

  • coordinate inspections, maintenance, repairs, cleaning, move-in and move-out;

  • send account, application, tenancy, payment, maintenance, security and service communications;

  • provide customer support and resolve complaints, disputes, claims or collection matters;

  • operate, maintain, secure, troubleshoot and improve the Platform;

  • meet accounting, tax, audit, regulatory, insurance, legal and recordkeeping obligations; and

  • provide or facilitate an optional service only when the user requests it or authorizes the relevant use or disclosure.

6. Rental Decisions and System-Assisted Tools
Rental applications are currently reviewed by authorized Property Management personnel. The Platform does not currently make final rental decisions solely by automated means and does not currently generate an automated tenant score.


The Platform may use structured workflows, rules, filters or other system-assisted tools to organize application information, identify incomplete information, support risk assessment or assist with recommendations. If a future feature introduces materially automated eligibility, risk-scoring or decision-making, we will update the applicable notice and obtain any consent or provide any review rights required by law before or when that feature is enabled.


We do not intentionally use a protected characteristic as an unlawful basis for approving, rejecting, ranking or pricing a rental application. Optional services, marketing choices and unrelated Platform activity are not used as rental eligibility criteria.

7. Payments and Account Records

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7.1 Current Payment Model

Current rent, security-deposit and other tenancy payments are generally made outside the App, including by e-transfer, to Everfor Property Management Ltd. The Platform may record the payer, amount, date, payment code or reference, payment status, refund or credit status, and account balance for tenancy and accounting purposes.


The current “Wallet” or “Account Balance” feature is an accounting ledger only. It is not a stored-value wallet, does not hold a separate user balance, does not allow users to transfer money to another user, and does not provide a withdrawal function. The Platform does not collect online-banking passwords, PINs, one-time banking authentication codes or card CVV/security codes.


The Platform may also store property-owner or service-provider company information, invoices, amounts payable and remittance instructions required for authorized accounts-payable and property-management administration. Access to such information is restricted according to business need.
 

7.2 Future Third-Party Payment Processing
If direct payment functionality is enabled in the future, payments may be processed by an authorized third-party payment processor, financial institution or payment service provider. Depending on the method selected, the provider may collect payment-card, bank-account, payment-authorization or other payment information directly from the user under its own terms and privacy practices.


EverFor may provide the processor with information reasonably necessary to identify the payer and payment, such as name, contact details, amount, invoice, lease or service reference, and may receive transaction status, transaction identifier, refund status and reconciliation information. Where reasonably practicable, full card numbers, CVV/security codes, online-banking credentials, PINs and one-time authentication codes will be collected and processed directly by the payment provider rather than stored by EverFor. Any materially different payment feature will be reflected in the applicable in-App and App Store disclosures.

8. Cleaning and Other Third-Party Services

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8.1 Cleaning

Cleaning may be arranged in either of two ways. Property Management may arrange work with an independent cleaning company and settle that provider’s invoice as part of property management, or a user may independently contact a cleaning provider using information displayed on the Platform.


When Property Management arranges cleaning, the provider may receive only the information reasonably necessary to perform the work, such as the tenant’s or occupant’s name, telephone number, service address, appointment details, cleaning instructions and necessary entry instructions. The provider is not entitled to receive unrelated rental applications, credit reports, income records or identity documents.

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8.2 Moving, Airport Pickup, Food and Insurance

The Platform may currently display information or links relating to moving, airport pickup or transportation, food or meal services, and tenant insurance. These are currently third-party display or referral features. EverFor does not provide those services, does not place orders or collect the third party’s service payment on the user’s behalf, and does not send the user’s personal information to a provider merely because its information is displayed. A user who contacts a provider directly is dealing with that provider under its own terms and privacy practices.
 

If a future referral, booking or service-coordination feature is enabled, EverFor may share information with the selected provider only after the user requests or authorizes the service, and only to the extent reasonably necessary to complete the request. Depending on the service, this may include name, contact information, service or pickup address, destination, requested date or time and service instructions. Agreement to this Privacy Policy is not advance consent to disclosure to every future service provider; a separate notice or consent will be used where required.

9. When We Share Personal Information

We disclose personal information only where reasonably necessary for the purposes described in this Policy, where the individual directs or authorizes the disclosure, or where disclosure is permitted or required by law. Recipients may include:

  • Studio, only to the extent necessary to host, secure, maintain and support the Platform;

  • Property Management personnel who require the information to review an application or administer a property or tenancy;

  • credit-reporting, tenant-screening, identity-verification, electronic-signature or reference-verification providers where the relevant service is used and authorized;

  • Amazon Web Services and other hosting, database, backup, security or technical-support providers;

  • Firebase Cloud Messaging or similar providers used to deliver push notifications;

  • Twilio or another provider used to deliver SMS messages, and Google or another provider used to deliver email;

  • maintenance, repair and cleaning providers assigned to the relevant property or service request;

  • professional advisers, accountants, auditors and EverFor’s own insurers where reasonably necessary for business administration or legal rights;

  • government authorities, regulators, courts or law-enforcement bodies where permitted or required by law; and

  • a future payment or optional-service provider under the conditions described in Sections 7 and 8.

Property owners do not receive direct access by default to complete rental applications, identity documents, income records or credit reports. Property Management may provide a property owner with limited information or an assessment only where Property Management determines that the disclosure is reasonably necessary, authorized and legally permitted. Sensitive source documents will not be shared merely because a person owns the property.

 

We do not currently sell rental applications, credit reports, income documents, identity documents or tenant-screening records as a data-brokerage business, and we do not currently use personal information for cross-context behavioural advertising. If a future advertising practice materially changes how personal information is used or disclosed, we will update the applicable notice, consent or opt-out mechanism where required before or when that practice is enabled.

10. App Permissions, Website Technologies and Tracking

The current production App is intended to request only the device permissions needed for real functions: camera access, photo-library or file access for user-initiated uploads, and notification permission for push messages. Users may deny or later disable a permission in device settings, although the related feature may not work.


The current App is not intended to request precise or background location, contacts or microphone access, and it does not currently use Advertising ID, IDFA, Google Ads, the Meta/Facebook SDK, Firebase Analytics, Crashlytics or similar advertising or behavioural-analytics tools. Firebase is currently used for push notifications only. If this production configuration changes, we will update the relevant App Store disclosures, in-App notices and this Policy as required.


The public EverFor website is primarily an informational website and does not currently use advertising pixels or analytics-tracking tools. It may use strictly necessary hosting, security or session technologies required to display and protect the site.

11. Storage and Cross-Border Processing

The Platform’s primary production servers, databases and uploaded files are hosted through Amazon Web Services in the Canada Central region (ca-central-1).


Some service providers and authorized technical contractors used for communications, push notifications, screening, development, maintenance, security or other technical services may process personal information, or access it when reasonably necessary to provide support, from Canada or another jurisdiction. Information processed or accessed outside Alberta or Canada may be subject to the laws and lawful-access requirements of that jurisdiction. Access is limited according to role and business need. Questions about service providers or cross-border processing may be sent to the Privacy Contact below.

12. Security Safeguards

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information and the risks involved. These may include authentication controls, role-based access, least-privilege permissions, secure transmission, restricted administrative access, logging, backups, confidentiality obligations, vendor safeguards and incident-response procedures.
 

Rental applications, income information, credit information and identity documents are treated as sensitive. Access is limited to authorized personnel with a legitimate rental, property-management, technical-support, security, legal or compliance need. No electronic system can guarantee absolute security, and users should protect their login credentials and promptly report suspected unauthorized access.

13. Retention and Secure Disposal

We retain personal information only as long as reasonably required for the purpose for which it was collected, or for legal, contractual, accounting, tax, audit, fraud-prevention, security, collection, dispute-resolution or legitimate recordkeeping purposes. Retention depends on the type of information and the user’s relationship with EverFor.

  • App account and ordinary profile information is retained while the account is active and is deleted or de-identified when no longer reasonably needed, subject to the account-deletion and lawful-retention rules below;

  • unsuccessful, withdrawn or expired application information is not kept longer than reasonably necessary for the application, consent record, dispute, fraud-prevention or legal purpose;

  • credit reports, screening records and identity documents are subject to more restrictive access and retention and are deleted when no longer reasonably required for the screening, tenancy, dispute or legal purpose;

  • active tenancy and property-management records are retained while necessary to administer the tenancy or property and afterward for accounting, tax, collection, limitation-period, dispute and legal purposes;

  • maintenance, cleaning, inspection, communication and service records are retained as reasonably necessary for property management, warranty, safety, dispute or legal purposes; and

  • security logs and backups are retained for reasonable security, recovery and backup-rotation periods.

When information is no longer reasonably required, we take reasonable steps to securely delete, destroy or de-identify it. Information in backups may remain until the applicable backup is overwritten or deleted through the normal rotation process and will not be restored to active use except for legitimate recovery purposes.

14. Account and Data Deletion

A user may initiate deletion of an App account through the Delete Account option in the App and may also submit a request through the public account-deletion page at https://www.everfor.ca/account-deletion. We may verify the requester’s identity before processing the request and will notify the user when the request is completed or if additional information is required.


Account deletion removes the user’s App login and deletes or de-identifies personal information associated with the App account that is no longer reasonably required. A temporary processing status may be used while a verified request is completed, but the final outcome will be deletion rather than indefinite deactivation. Limited information about the deletion request itself may be retained to document compliance, prevent fraud and resolve disputes.


Deleting an App account does not automatically withdraw a pending rental application, terminate a Rental Agreement or tenancy, cancel a service, waive rent, fees, debt or other contractual obligations, or require deletion of records that Property Management is legally permitted or reasonably required to retain. Such records may include rental agreements, application and consent records, rent and security-deposit records, payment and accounting records, maintenance or service records, notices, disputes, collection records and other information needed for legal or regulatory purposes.


After an App account is deleted, the user will no longer be able to use App-based functions such as viewing account or lease information, checking payment records, submitting or tracking maintenance requests, requesting cleaning through the App, or receiving in-App notices. The user must use the telephone, email or other offline channels designated by Property Management. Account deletion does not affect either party’s rights or obligations under a Rental Agreement or applicable law. Information retained for a lawful reason will be limited to that retained purpose and will not be used for unrelated marketing.

15. Access, Correction and Withdrawal of Consent

Subject to applicable legal exceptions, individuals may request access to personal information about themselves in our custody or control and may request correction of inaccurate or incomplete information. We may require sufficient information to verify identity and locate the relevant records. We will respond within the period required by applicable law.


Where processing is based on consent, an individual may withdraw or vary consent subject to legal or contractual restrictions and reasonable notice. Withdrawal does not invalidate processing that was lawful before withdrawal and does not require deletion where continued retention or use is permitted or required by law. Withdrawing consent may prevent us from providing a feature or service that reasonably requires the information.

16. Communications and Marketing

Operational communications relating to an account, rental application, tenancy, payment, maintenance, security or requested service are separate from promotional communications. Where Canada’s Anti-Spam Legislation applies, promotional email or SMS messages will be sent on a lawful basis and will include required sender information and an unsubscribe method. Unsubscribing from marketing does not prevent necessary account, security, legal or tenancy communications.

17. Minors

The Platform is primarily intended for adults who can enter into rental, property-management or service arrangements. We may process limited information about minors where reasonably necessary to identify occupants, administer a household or tenancy, maintain an emergency contact, or comply with law. The Platform is not directed to children under 13 as a general consumer service, and we do not knowingly use children’s information for unrelated advertising or profiling.

18. Privacy and Security Incidents

If we become aware of a loss of, unauthorized access to, or unauthorized disclosure of personal information, we will take steps appropriate to the circumstances, which may include containment, investigation, risk assessment, corrective action and notification to affected individuals or regulators where required. For information subject to Alberta’s Personal Information Protection Act, we will assess whether the incident creates a real risk of significant harm and report to the Office of the Information and Privacy Commissioner of Alberta where required.

19. Applicable Law and Complaints

Alberta’s Personal Information Protection Act generally applies to EverFor’s private-sector operations in Alberta. Canada’s federal Personal Information Protection and Electronic Documents Act may apply to certain interprovincial or international commercial activities. If another privacy law applies to a particular activity, we will provide the notices and rights required by that law.


Individuals may contact us first with a privacy concern. They may also have the right to complain to the Office of the Information and Privacy Commissioner of Alberta or another competent regulator where applicable.

20. Changes to This Privacy Policy

We may update this Policy when the Platform, service model, data practices, service providers or applicable law changes. For a material change, we may provide notice through the App, website, email or another reasonable method. If a new use or disclosure requires fresh consent, we will seek that consent rather than relying only on publication of an updated Policy.

21. Privacy Contact

EverFor has designated a Privacy Contact to receive questions, complaints, access or correction requests, consent withdrawals and account or data-deletion requests. Requests relating to the technology Platform will be routed to Studio; requests relating to rental applications, tenancies or property-management records will be routed to Property Management.

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EverFor Privacy Contact
EverFor Studio Ltd. (technology platform and App publisher)
Everfor Property Management Ltd. (rental and property-management services)
Privacy correspondence address: Unit #7 & 8, 10327 61 Avenue NW
Edmonton, Alberta T6H 1K8, Canada


Website: https://www.everfor.ca/
Email: info@everfor.ca
Phone: 780-782-5253

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